The Good Practice Areas of Reference
Conflict Resolution
Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.
Problem-Solving
Problem Solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action. The problem-solving process is linked to the metacognitive capacity of executive control of the task, such as self-monitoring and self-regulation, and tends to develop them. For the SUPPORT Project adult learning consists of an everlasting process of problem-posing and problem-solving, especially in the case of dealing with persons with low level of skills or qualifications where the learning environment is not only challenged by the knowledge to be acquired but has to deal with a variety of existing preconceptions, social exclusion, stereotypes, language barriers, cultural limitations and others.
Motivation
Motivation is the process that initiates, guides, and maintains goal-oriented behaviors. It is what causes you to act, whether it is getting a glass of water to reduce thirst or reading a book to gain knowledge. Motivation involves the biological, emotional, social, and cognitive forces that activate behavior. In everyday usage, the term “motivation” is frequently used to describe why a person does something. It is the driving force behind human actions.
Active Engagement
Active engagement refers to active participation of the learners in educating themselves in either the micro-societies of the learning premise or the actual society, as well as a philosophy espoused by organizations and educational institutions which advocates that individuals, have certain roles and responsibilities, being involved in public advocacy and working to effect change in their premises.

The Good Practice Fact Sheets
In the form of fact sheets, meaning short one page cards, we showcase the main benefits of each of the selected good practices as seen below.